As SAS takes the next steps toward its future, so will SAS Technical Support. Effective January 1, 2024, the Technical Support organization will adopt a global structure based on function, rather than geography, which reflects SAS’ move away from a “franchise by geography” model. This change presents an opportunity for Technical Support to redesign our structure to do the following:
Meet the demands of changing market.
Support company goals of transformation.
Build agility and efficiency into our team structure.
Provide opportunities for our global team.
Hmm so you dont have to read too hard between the lines here to see they want to outsource/offshore as much tech support as they can to save money.