I’m in E&I specialty benefits. Members can now self service payment for products online and we barely get any calls. Sometimes we sit waiting for a call from 20-30 minutes. I’ve been trying to get another job for months but haven’t landed anything yet. Will they cut these roles due to more independence/automation for customers? At this point I wouldn’t mind getting laid off if I haven’t landed another job yet.
When would these types of roles be cut if any coming up?