Our store is a complete mess. Everything is very disorganized and it has become really frustrating to work here.
I know that other stores are not in much better condition either, most of them, but it would be nice to know that there are positive examples where things have improved recently.
What's Project Starlight?
Things will not improve. Get out while you can. There are better opportunities out there. Macy’s stores are toxic environments and the leadership will just suck the life out of you and sp-t you out. It’s not worth it at all. I’d rather live in a hovel than go back to that kind of company and workplace. It’s he-l, and everyone deserves better! There is better out there.
Nice speech, but this has been the way for years. Admin above customer service. Managers should be on the floor 70% of the time to help boost sales and support their teams. Administration should be a low priority. To get the store in the shape it needs to be. Get the store ready for the customer like you would for a corporate visit.
You're not kidding. Our store has two manager jobs that we can't fill because of jobs being frozen and the few remaining managers are being asked to spend all of our time doing administrative work when most of us have vacations scheduled. In addition to covering two buildings, just running our store and trying to achieve unrealistic loyalty goals while being made to wear stupid badge flags begging our customers to give a 10 if they get a survey, we are supposed to get all the employees and ourselves through hours of compliance training, complete Q2 check-ins with every employee, assign hourly sales goals to everyone because we somehow think that assigning hourly goals will make more customers show up to shop, and attend so many Teams calls that it seems like we have no time to do anything because all we actually do is talk about what we should be doing with no time to actually do anything.
We sat on a call today where a lead executive told everyone that sales was now a non-negotiable, meaning we can somehow control how much customers choose to shop with us. How is it the stores fault that strategy decisions like Project Starlight have resulted in our ladies apparel department looking decimated and requiring customers to look elsewhere for brands, styles, and sizes we have carried for years. It's not surprising that stores are disorganized when we can't hire needed leaders and make the remaining few focus on things that won't drive our business.