They are more begging people to work tickets and offering money to do so. Everyone on that part of the company is burned out or outsourced and don’t even have clue what to do.
There are multitudes of complaints rolling on how resolution time is unacceptable. What used to be a standard and top notch support team is back to being 3rd world garbage.
With many huge contracts coming up for renewal this will be a major factor for dealers even staying with CDK.
The CEO has hired goons who yell on his echo chamber and fired all who dares say he’s wrong.
This predatory behavior is about to either get this CEO fired or sink the company.
If Brookfield leadership has a brain they would see this and know they are getting played.