Im new to the company, im a new hire captain. How does a captain look in your store? What do they do? What are they in charge of?
The store im in cxm’s don't do anything, i mean nothing at all!! All they do is sit around, leave early, be on long breaks, long lunches, they hardly are on the floor.
Captain’s are basically running the floor, attending customer issues, working on placing new merchandise to the floor. The store manager is a joke, the oom thinks he’s the store manger but doesn’t even get off his chair all he does is be on the computer, the smm doesn’t even know what he is doing, he is lazy, and has zero clue on what he is doing. How can these people get paid so well and yet do nothing??!!!! How can I report this to HR??
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Ha. You could easily be working at my store! We're experiencing the same things. All of the salaried "executives" sit in their offices, whining and complaining about work not getting done. While the tasks are literally given to burnt out 2130 and captains.
In my store our STM, SMM, CXM’s and Captains help with everything, from trailer processing to putting out new goods to customer service, price changes, setting up directives etc. Our MBA also helps out with all of that plus all Operational tasks. Our selling colleagues help out with sensor tagging at the register to placing new goods between customers and go backs. It’s a lot of work but it’s better when EVERYONE plays a part.
You must work in one helluva sh---y store.
At my store Captains run the selling floor, we make sure placement truck is done, we most of the time do this, do markdowns, rtv’s, recovery, fitting room, etc…we handle customer complaints, we close the store. What does the CXMs do…..????
New hired captain and doesn't have a clue what your job is? That sounds par for the course with Macy's.
Selling captains could be a great tool if used properly. Our captains, in a big store, ensure coverage is correct, based on traffic flow and maintain or lead recovery teams. This allows the CXMs to help with merchandise placement and promote customer engagement.
Must depend on each individual store. There us no way our captains would be prepared to move into the full responsibilities of a sales manager. Not trying to put them down--they're just not utilized (in my store) to do more than collect change requests and talk about ctedit.
doesnt the CAPTAINS have like 1.5 years to 2 years to do a good enough job to become a manager? and if not they are demoted or let go?
Welcome to Macy's!
They were called Specialists
Area Specific Colleagues were formerly Leads. Macy’s wanted to call them ‘Experts’ at one time.
The company has had to come up with different names for the same positions so that it could justify the several rounds of layoffs of the past decade. Sales Manager = CXM, MTM = SMM or OOM, Visual Manager =Visual Captain, Receiving Manager = Logistics Captain, Merchant Lead = ASC. When a company cuts positions due to a reorganization or RIF (Reduction in Force), they aren't able to hire people back into those positions without being in jeopardy due to the people they just laid off. Instead, here at Macy's we simply change the job title after a round of layoffs and typically add responsibility but not pay.
Here in the bay area, we are saddled a guy who has figured out how to make everyone else responsible for his job by assigning his responsibilities to his leaders and calling it a development strategy. Too much work, little security, and not much in the way of fun.
sounds like nothing has changed in 15 years then ha ha ha do yourself a favor and ditch this dump
The captain role is basically carved out of the regular Generalist pool. It was formerly called a lead and sales supervisor. Your next promotion is CXM!