Is it true that signing is going from back of house colleagues doing it to sales associates or front of house associates setting sales ?
8 replies (most recent on top)
Signing is a mess nobody explained to receiving the basic of signing so the floor looks a mess. Most of the managers do not know signing basics either and complain about it taking the whole shift to sign. I’ve been there for 5 yrs now n management complain so much but don’t want to learn n help. When I say something about getting together and explaining how to sign I’m overstepping so I keep my mouth shut in sign the department I’m in.
Going back to the way it was years ago when I was a Manager. I set my sales, signed, did markdowns and transfers. This is not hard to do. I merchandised my floor as well. You have a "hands" on with your merchandise. Not difficult. You need to make good use of your time. Coming in early helps, put out new merchandise, set sales, etc.
Signing and pricing is a mess. I'm an AST and I helped out one day. I've never done it before. They were really pi---d at me because I was so slow but every item on a given rack had a different price or markdown. There were $500 regular price coats on a 60% off! I was told to leave it alone and stop checking everything! They don't look at it from the customer's perspective. Every rack I went to, I could imagine five different disputes over prices.
Staffing cuts accross the board. Not enough people to sign in store. Not enough people creating signs back house.
Sales associates at least at the locations I've been at could not handle signing. Lugging that heavy cart around changing out toppers and %'s and printing etc no way.
Not to mention the way we sign things is just plain confusing on some sales... they'd complain or do it horribly and never finish
Even the jewelry Dept at my store doesn't do their own because they never learned it
I believe it is. All colleagues and sales manager’s are responsible for the placement of new merchandise, markdowns, rtv’s and signing, there will be no specific person or team to do this
Seems like hardly any signs are in the scanners and aren't printed for sales. I notice it a lot in Tailored, which is a hard area to sign given that the pricing on everything seems to change with every sale. Macy's must've fired the person who was responsible for making sure signs would print from the handheld.
Big ticket has been self-signing for years. It's not difficult, as long as signs are ready on time (and accurate). Both issues which have been getting progressively worse over the last year. Quite often furniture signs aren't available until halfway through a sale. Incredibly frustrating when you have to keep leaving the commission floor during an event to check the FedSign system.