How dense can our leadership be? How many recovery rods does your store have? At store opening RTW had 60 rods of recovery. At 6:00pm we have almost 70 recovery rods. No one can place recovery rods because we have no one working!!! All the stock dollars sitting on rods that no one can purchase, because these rods cannot be shopped. By Friday evening every rod in the building will be in use. I hope we do not have a truck next week. Oh wait, we have 3 trucks. Guess the new merchandise will just sit!
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In our store 2130 colleagues are helping out at the dock when there's a truck. They just started doing it this past week and it was successful.
So… these are the results you get for paying everyone more than $15/hour minimum. Who cares how much they will pay you an hour since they cut your hours to make you actually make the same or less than before the COVID Shut Down!! And you can’t pick up shifts because they are being deleted!!! The managers can’t even be honest with us about this!
This is sad.
Leadership is missing the point. You cannot move colleagues, when there are no colleagues to move. Friday, Saturday, and today our store was understaffed by just 24 hours in general selling. Not bad for a big store, however, the markdown team and the fulfillment team will walk into an excess of 100 recovery rods. 2 weeks before Easter and we are in the height of Prom season, the dress department had just one colleague scheduled. I am very thankful my manager cleaned out the fitting rooms all day. What a great use of her time. 10 rods of recovery today plus 15 rods of recovery yesterday, etc. Maybe we should just place VIP signs on the recovery racks.
Wow, I freak out if we have 2 z-rails on a ODS in RTW in a mid size store. Sounds like you got to get your call outs under control and have reliability evaluations and use 2130 colleagues for fitting room monitors. Floor coverage should be kept in their zone. Part of the problem is that stores move colleagues around based on preference and comfort level and that simply doesn’t work. You jeopardize coverage in busy areas and make it worse. Your SMM and Visual must be losing their minds. If your store has openings you’re in trouble. If you’re over owned, hours are spread out and colleagues will be unhappy because they won’t get “enough hours.”
In my store we have over 100 fitting room rods everywhere. We have them in stockroom. So fullifullment is suffering cuz they have to try to find the items. My store is on a new store manager our last one lasted 6 months . We get a lot of call outs on Friday, Saturday and Sunday and most of the call outs come from 2130. We have tried overnight to get rid of fitting room rods. The rods you get ridden of double after you do overnights
This gives me the sense that there will be a lot of turnover for Store Managers if they don’t fix their stores. I’m part of a pilot door and we’re barely now working out the kinks. If your dock is broken, that causes a lot of problems though.
Project Z to the rescue!
Our store manager told us that our DVP had an emergency call this week to tell all the stores that Adrian was cutting all open hours for the rest of Q1. How are we supposed to make our bonus if we don't have enough hours to get our merchandise to the floor or get rods put back out? The stores in northern California are huge and we can't survive without the hours need to keep up with the work. Our DVP says he will be holding managers accountable and nobody is using hours now, just watching the freight pile up on the dock.