Verizon's IVRU is determined to refer you to a chatbot or a VZ agent via text FIRST, only before they actually allow you to speak to someone in person. I guess this is Dan's solution to better customer service, the customer is number 1
5 replies (most recent on top)
Here's what I know to be true: AI touches every role. Not to replace the human, but to elevate us. And our job as leaders is to make sure our workforce has what they need to be at their best.
But I also believe this deeply: the more AI becomes part of how we work, the more emotional intelligence becomes the differentiator. AI is the how. EI is the why. The care, the trust, the human connection — that's what no model can replicate. Psychological safety and human skills aren't soft additions to our strategy. They are deeply embedded in our Credo and our Culture OS — built into who we are, how we lead, and how we grow.
We're not just building a future-proof company. We're building a future-proof workforce — and I couldn't be more proud of the team making it happen.
Let's build the future together. 🔐
CHATBOT and IVR systems are terrible and hurting our business. Most of the time, they don't even answer customers queries. We need to find a better product. We also need to change the team and leaders in charge of it so this gets fixed properly.
Sir, this is a Wendy's
Ditto. Specialized tech could not connect me to live support to correct account setup, claiming the provisioning is pending fix from network since last year?
This helps to eliminate jobs.