The golden years are long gone. To compete with price slashing, we have to almost give away our product. This leaves less to work with. Though cost cutting has been a theme the past 5 years. But this past year has reached Sprint levels. Do more with less people and money but be happy about leadership's questionable decisions. It is scary the similarities of what Sprint went through before being destroyed and what we are seeing today within. A sad coincidence we added yellow to our colors. On top of all that weight from above, customers are getting worse. Not just with us but everywhere. The entitlement norm and lack of compassion or respect of fellow humans is a crazy strain on workers already looking over their shoulder.
@xx+1kqqf7e4m makes an excellent point.