R2B reps are getting hit extremely hard right now. They are expected to manage stores while also prospecting in both the R2B and B2B space. Meanwhile, compensation has been gutted to a fraction of what it once was through quota inflation and reduced payouts on products like tablets and connected devices.
The company wants these reps competing against full B2B teams for pennies on the dollar in compensation.
People are preparing to jump ship, and when that happens, the burden shifts onto customers, remaining employees, and Verizon business units trying to make up for the lost revenue and damaged relationships.
Business owners generally want to work with experienced, intelligent, laid back business managers who are compensated well enough to actually care about building long term relationships. Constant turnover destroys that trust.
What is happening feels incredibly short sighted. T Mobile and AT&T will be waiting like vultures to scoop up business from owners who are tired of losing their reps every few months.