Do the "internal" ask dell AI tool as they are positioning it, is actually openWebUi using Antropics Claude Ai and a few other models.. What the heck are they doing, no doubt this is going to cause chaos when someone uploads something they shouldnt...
13 replies (most recent on top)
I have found that AskDell barfs in anything remotely complex and I use M365 Copilot exclusively. It has its limitations too but is way more usable. Especially since the Outlook version can use indexed data from email, chat, and SharePoint/OndrDrive. Can summarize your week, give you feeesback on your communications, quickly find that document you are looking for.
@pm I'd be extremely careful and vet everything ir says before sending any info to a customer. Our AI pretty routinely references produxt buttons/features that never existed or were discontinued 10 years ago. It's also been pretty consistent at telling me to delete customer's data to fix hardware problems.
I agree. It's fast. I do question it's accuracy in certain cases.
Dell is the epitome of what should NOT be done internally with AI.
their initial tactic was block it internally, entirely. yes talk about it and hype it up, but give an existing developer access to a GPU to learn? you pretty much had to get JC approval after months of process and pm's. only to be told no. their coding helper they finally approved, windsurf? not Claude code, not Gemini, not codex. they have a buddy that works there or something? and local inference (on prem approaches)? naw, you'd have to make servers that can run Ai to do that (sarcasm). maybe we'll put a few kubernetes GPU enabled offerings and let them run a 2-year-old llama model as the best effort from months of process guards to get access to, chatbots was the only initial strategic adoption.. and their public chatbot? copilot. not chatGPT, not Claude, not Gemini, they picked the one that hallucinates the most.. their first internal custom offerings? mapped sensitive data into rag for whole company to see, shut down for months to fix. their current pitch, every agent has an identify, every new API must be open for all agents, etc. sure would have been nice if developers had the opportunity to experiment and learn this stuff for the last two years maybe, invest in your current talent a bit? nope, odw of course more important, money goes there instead.. just poor prep for the largest opportunity Dell has ever had. also, odw being pushed as Ai ready and AI transformation, it's old cobbled software with recent skin in a few places, devs could have recreated most of that slop by now with AI for 1/50th the cost and tailored to dells efficiencies, but no, let's standardize on how our competitors run things.. throw away all our competitive advantage custom software and IP, and give that competitive knowledge to Ellison so they can recreate it and then sell it back to us later and to our competition!! the only ai success story for Dell is the Nvidia commodities being slapped in servers and the fact we have a strong supply chain to buy memory and other vendor supplied components, for the moment at least. as that's being impacted with the war
I'm actually loving it for prospecting, creating tailored proposals and communications to customers, answering random product questions - it's a major time saver. I don't have to submit a form somewhere and wait for an incomplete human answer in 3-5 days - it's all right there. Customers also love the information they get back too - several have commented "wow that is great info".
@p2 yeah you're right. Dell AI's accuracy is more like .00003%
@g7 3%? lol people gonna be surprised why they show up on a wfr list but state things like this
Well yeah, duh?
It's Dell's "own" ai program that utilizes other models but they like to claim it as their own. dell basically "rebranded" Claude and did a few back end adjustments and bo-m! Now they can say they have "AI!"
@ag I didn't bother asking the Dell AI tool because the likelihood of it giving correct information is about 3%. It's all smoke, mirrors, and hallucinations.
It's a Dell controlled tenant with Dell data-protections...it's not a public consumer version. Maybe if you had asked the AI tool you'd know this.
Let them put AI on payroll. We are gonna have billionaires at Dell in no time.
The reality is, the AI tool is pretty good. Let me know from people that have actually used it if it is good or not.
Firstly it’s been around for ages, secondly it hasn’t pretended to be anything but that? This isn’t a revelation