(CNN) — Anger over the tidal wave of cancellations of Southwest Airlines flights continued to mount Thursday. Senior officials demanded action as the company issued further apologies for the crisis which is now in its eighth day of stranding or delaying hundreds of thousands of passengers.
[ https://edition.cnn.com/travel/article/southwest-flight-cancellations-thursday/index.html ]
I am afraid that trust will not be easily regained...