ISM just makes work unbearable. When will the leadership finally realize that ISM is a disaster?
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ISM will not be going away. You’re either in or you’re out. To many people complaining about it. You all have a choice. Macys is not the end all in retail. There is better treatment of workforce elsewhere in retail.
Kindness and empathy goes a long way, this company has none.
I get some colleagues have pensions and are close to retirement. I say if that’s the case hang on and ride it out until you can retire and collect your benefits you worked all your life for. And it 99% of the cases like this, these colleagues are the workers and do all people.
Everyone else? Move on. You can roll over 401K etc
Move on to a company with better treatment, respect and work life balance. It’s out there!
Those that don’t leave and continue to complain I don’t feel sorry for. A lot in this category have no with ethic. It’s a lot of dirty work and it can be physical. But you don’t leave because even if you don’t do the work you will still have a job. Which is not the case at other retailers. Ultimately that is why you all stay, you’re not held accountable.
ISM has really made the company an awful place to work. It’s abusive. They need more people and more managers to make this work the way they want it to. ISM is stretching people to the point of serious burn out and it’s sad that they don’t realize it. They should consider doing a company wide survey just about ISM. Hopefully the pulse survey asks some questions about it and people are actually honest instead of answering what they think the company wants to see or out of fear of getting fired for being honest on an anonymous survey.
I as a manager and also my fellow managers hate ISM, its the worst idea they have had. No help at the registers plus with the register consolidation that makes it worse
It has definitely put the NPS score in the toilet.
Ha, wish they would write up more people at my store for not doing their jobs. The red badge brigade here doesn't have the experience or gravitas it did in the old days and people rarely being held accountable for their lack of work.
It’s a shame that people don’t speak up when it matters, especially Store Managers. Don’t they want to support their stores? Are they oblivious to what is happening around them and how people are feeling? The higher ups assume that it is working and will continue to support it until someone says something without the fear of being perceived as negative. Be bold! Hopefully people are honest on the next pulse survey. I know people are unhappy yet their results are always celebrated. I would even blame the poor business results this Season on ISM. It is the worst idea the company has ever implemented. I feel so awful for all these stores that are struggling so much and feel literally helpless.
ISM is awful!
Nothing is getting done in our store, stockrooms are a mess, floor is a mess, registers are a safety hazard with all the cr-p piled around them. There aren't enough people to do the work, seriously we don't have enough people in our store to cover the amount of hours needed for markdowns, penny pull, rtvs and swim job out on top of register coverage! No one has accountability for where they are working and what they are doing, it's a free for all. What doesn't the company understand, this isn't working! We need areas of pride back, when an area is yours you make it look good, you care. These young kids we only hire don't give a cr-p cause they won't be in that area the next day, they will just stand there and watch their phones while the store is burning around them. And don't blame the CXMs, there's not enough of them to cover the fires all over the store let along monitor every employee to get off their phones.
God help us all for inventory! They just put people in the open shifts that don't even work here any more! Managers are gonna start having nervous breakdowns in this disaster! But Macy's doesn't give a cr-p about their people, they'll replace the long time employees who actually care and do everything and work the hardest with some kid that won't want to work and quit or get fired for TIA in a few months.
It's such a shame when your customers all day long are complaining about how bad the store looks, the long lines, they can't find anyone to help them, they can't find what they're looking for (cause it's prob on the 80 racks of fittingroom or in the stockroom cause there's no one to fill in the floor) and then the customers say sc--w it and walk out.
If the company put more staff and money into the actual stores instead of leadership sitting in offices sending out emails all day just imagine the return on investment, if we had the staff to fill in, get markdowns done, get the floor recovered so our customers could find what they're looking for! Imagine how great the sales would be!
It’s not our fault. Leadership at the top makes those decisions, the ones actually executing the work do not. We do as we’re told. It’s not like our opinions and thoughts are valued or needed. If they want to mask the failures of ISM, that’s on them and make everything look like it’s fine and dandy. That goes for any store visit in general. Ultimately, they are only trying to protect themselves.
This is what you get when you are in a test market and fake it out during regional visits by bring managers and staff from other store to catch up the work and fake the stores out and never tell the truth
Yes it is And if your store consolidated cash wraps thats another nightmare.
Truth be told, it’s not going away. It’s saving the company too much money. I for one hate it, but have learned to make the best of it. I bet next year it’s going to be all about accountability. Either you get it, or you’re out. We’re starting to write up people who refuse to do pricing. Next step is their productivity. Until everyone is on the same page.