Wholesale Customer Service in the US for remote workers has started layoffs today.
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Who leads that area?
The company has fallen apart after Steve collis left. They have some baboon ceo now.
They hired a VP who is clueless. He will cost the company a lot of money in the long run. You can’t outsource your call center to India and expect your customers to be happy when they can’t understand the agent. He is worried about making his resume look better and is a heartless pr--k. In the end this a--hole gets a bigger bonus.
@b0 Management “cited” a reduction in call volume as the primary driver for a restructuring effort. To date, 17 positions (mostly Bilingual Spanish reps with one Bilingual Supervisor) have been eliminated, with an additional 9 Quality Assurance roles scheduled for separation on June 1, 2026. Impacted employees have been officially notified of their final date of employment to ensure a structured transition.
Sorry to hear this. What are we hearing in terms of scope - big one?