I am a VBG tech, we are glorified resellers w a so-called Beas box(glorified modem behind another modem by Comcast’s or another RBOC), and have had customers see we have choked a 350meg Comcast’s open DSL down to 3-5 meg at 3-5 times the cost, and the customer tells me to go to he-l an pull it back out, I am pulling them out faster than we can put them in, I have shut down office router after router off( old, outdated and antiquated) to use AWS - which is more reliable and efficient. VBG literally has ZERO to offer customers and when they do they have to call across the pond to people who can’t understand 2 words in American English. Tell me why any customer would stay just look at the financials for VBG for the last 6-10 yrs losing what 3-5% revenue per year, my input- bad upper management decisions from 2nd level to the top. Can’t change the titanic from sinking, when the captain won’t see the iceberg ahead. Let her sink I say. Let her sink. Between 40 year old equipment that provides little to zero revenue to asking every departments on calls that spend millions in my office alone to support DS3’s and T1’s and they keep supporting it and spending money like they have an unlimited cash. I lost it on wasteful spending and telling them ATT has gone to an entire Ethernet based protocol and we still provide the dark ages, might as well sell a telegraph machine. These people pushing it are trying to justify their own jobs and don’t care about making Verizon competitive, for Gods sake I could do a better job of not wasting money on excessive 1732 fibers for 10 workers to connecting all the offices to nes OSP between cities and bypass all the CEV and regents on old a-s OSP and equipment, then they want to spend money repairing the fiber from 1985! Do better. Any manager reading this step aside, quit and let the technology rule the day, this is 2026 not 1995 world con/mci days so why do we operate like it’s 1985, might as well drive ford pintos again. Beyond frustrated, the stress is causing mental and physical harm to the employees including me!!!
7 replies (most recent on top)
@a7 Amen and thanks for AI.
@af Please tell that to the PM's pushing DS3 capacity projects down the pipe. I have installed capacity for at least 600 new ds3s in my area, yet we haven't had a new DS3 order in 7 years.
To the OP, the company clearly doesn't care about CPE customers. We have been providing "leadership reviews", logging problems with overseas call centers and process issues since 2017. Much like the XO network, CPE isn't on the radar of concern.
@OP does VZ pay you to waste peoples time? Kudos on your use of AI. You sure got that down. Now att you have to do is the vote manipulation.
I am not sure what exact product we are talking about but I don't know of anyone selling T1 or DS3s to customers. I mean sure we still support some legacy stuff, but we all wish they would just go away, but because of regulatory stuff we are stuck with some of them.
Apple AI Summary:
Verizon Business Group (VBG) is losing customers due to outdated technology and poor management decisions. The company’s reliance on outdated equipment and wasteful spending on unnecessary infrastructure is hindering its competitiveness and causing employee stress.
Dang that was a lot of words just for the sake of having words.
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