When mass promotions of 6700 people in CX happened all of us in CX understood that the margins would get affected in a few quarters when its in effecti in all regions and there would be consequences but LC & CX leaders defended it then and tried to be heros. Now on leaders call it was specifically called out that CX revenue & margins are both down. CX business needs to pick up. DUH. Would rather like to keep our jobs than get a promotion with others thinking we don’t deserve it or worse - lose the job thanks. Typical of Cisco for leaders to make horrible decisions and ICs to lose jobs.
14 replies (most recent on top)
Mass promotions then job description change, follow up by not meeting the new job description criteria means managed out with NO payout.
its a slap in the face to us who earned our grades, to have engineers who report or work for us to be raised to our grade just because some id--t wanted to have a quick win, but that just makes everyone the same target now. This stupid idea backfired as bad as buying Splunk that no one likes or can figure how to use. We all say sooner or later ELT will run out of stupid ideas but they keep surprising us.
Two really bad CX leaders in a row-that shows you what Cisco thinks about its customers. Don’t think it can get much worse but LC has got to retire sometime…
No engineer understood or complained about the mass promotions affecting margins. Virtually all of them think they are at that new level and then some. liz and anyone around that decision should have been fired right after they forced the old white finance guy out for rubber stamping it. Doesn't work that way for the rest.
CX strategy is clear - layoffs bunch of folks, make others pick up the slack, give them promotions to make them work even harder. Layoffs again remaining bunch of folks as AI can now do most of their work.
Customers are not renewing contracts so compensate revenue loss with more layoffs. Cycle repeats itself.
nah, not everyone understood that. there will have been a lot of people in CX who somehow genuinely thought they actually earned that promotion, jokers
All your peers were promoted and you weren't?
We all know CSS operates as a technical organization, which means leaders must bridge business intent with technical execution….
When that bridge is weak, teams compensate for the gap, alignment erodes, and growth stalls ! !
Technical orgs cannot afford leadership that lacks the fluency to provide clear direction !
Despite the mass promotions and substantial CSS expenditure, the overall business impact remains questionable, as customer churn continues to rise.
Liz just posted of completing 25 years here. 25 years of dud
AI Centoni has never been successful growing any org she has led. She comes in, chops, and then when it catches up on her she moves to another org to repeat the cycle
False problem
Salaries are a fraction of the revenue and not everybody got an increase
Margins are eaten by tarrifs and increased hardware costs (RAM recently impacted)
there is so much bloat in CX specifically middle management and IC's that don't engage with clients other than being silent participants on conference calls or delegating tasks to technical CSS'ers that are already overwhelmed. The expectations are also unreasonable as it's difficult to find someone with good - great technical skills yet excited to be tasked with non automated administrative tasks and attending internal meetings that should be an email and overloaded with customer engagements.
Mass demotions incoming next!