They removed the collection department entirely from SA and moved everyone to customer service, they just announced it now.
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That site has been dying a slow death for the past 4 years. I bet its gone by year end.
This is the typical playbook before they shut a site down.
Were people laid off?
@a1 how many people were affected?
100% true, was affected. I am about to quit anyway so no impact on me.
good luck all