Heads up...Just saw this job rec and it actually says in job description "Lead the globalization of our healthcare revenue cycle (RCM) business. The person in this role will be essential in hitting our goal of globalizing 1900 employees within 2026 and expedite our remaining global workforce goals for 2027."
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VP, Globalization - Optum Insight Revenue Cycle Operations https://share.google/clR9KrGCGeqHpNJ0e
Several of us grabbed screenshots just in case the post disappeared. Nothing hits quite like leadership reminding us we matter as U.S. employees while actively demonstrating that we do not. Inspirational stuff. Really. Thank you Leadership
They read here because i just went to go check so I can look at the req and it’s been taken down
@b4 The helpdesk I am speaking of is the internal helpdesk that employees within UHG rely on to resolve issues with applications / get information within the company. They used to diagnose issues and help people get the information they need. Now they tell the user to do a restart of their system and assign it to a team that is only tangentially related and is not equipped nor has the time to help them.
@ay the cynical take is that confusing and worthless call centers is what UHG wants. People get frustrated trying to get their duly-paid for benefits after 11 calls of dead ends and they give up and pay the full bill or stop going to the doctor while paying UHG monthly,
The offshoring and bad customer service is a wonderful feature for shareholders of this company, not a problem.
This is regardless of your department—whether it’s member services, provider services, home and community-based services, Medicare, Medicaid, or Medicare Advantage. If this isn’t your warning or a clear indication, then I don’t know what is. They are openly posting a physician wanting to replace us, and the way they’ve presented it is a warning in itself. This should be a wake-up call; it’s right there on the job board for everyone to see. We must recognize the signs and understand that change is coming. to me this reads as hey we are warning you of a mass layoff coming.
We saw what mass "globalization" of helpdesk did, it offloaded all of the work onto second level support. i.e., engineers and the like who, while drastically underpaid for the work they do, are still paid a LOT more than who was replaced during this "globalization."
It just makes us as a whole less effective. What you get is a bunch of people who can't do anything without being fed EXACT instructions or being handheld by a US employee 24/7. When you could've just had another US employee who can operate on their own for every 3 of these people and have higher quality products from their work. There are exceptions, sure, but the average experience with offshoring has been destructive.
And I can't tell if this is a move by nationalistic leaders trying to hire more of their own or just vultures chasing short-term profits to report while having set this company up for its demise of enshittification.
I get why this post is landing the way it is. For a lot of people, it’s not about this one role, it’s about how several big things have stacked up over the past year.
We’ve had downsizing, very tight merit outcomes for solid performers, and benefit changes that were communicated quickly and without much room for context or conversation. Those experiences matter, because they shape how people interpret whatever comes next.
There’s also been a big emphasis on re-engaging in our culture and rebuilding trust. And trust isn’t built by values statements alone - it’s built by how change shows up, how early people are brought in, and whether leaders explain the “why” before decisions feel final.
So when a senior role tied to “globalization” and a large headcount number appears without explanation, it’s not unreasonable that people assume the worst. In the absence of context, people rely on recent experience.
I don’t think the reaction here is anti-change. It’s about wanting transparency and respect during change, not after it’s already underway. If globalization is part of the long-term strategy, it would help to hear clearly:
what work is actually in scope
what stays onshore
how quality, compliance, and patient impact are protected
and how current employees are supported through it
On the salary point, VP-level enterprise roles with this scope typically sit in this range. The comp itself isn’t shocking. The lack of shared narrative is.
If culture and trust are truly priorities this year, this feels like exactly the kind of topic that should be addressed openly in a town hall or enterprise update, with clear talking points for managers. Otherwise, people are left to connect the dots themselves and that rarely leads to the most generous interpretation.
"The salary for this role will range from $196,600 to $337,100 annually."
Go get your silver, Judas.
Put the job number in the keyword box
@a1 me either.
Well that is one way to identify yourselves.
Wow and the salary is fat, unbelievable
This means coders billers auditors compliance etc is doomed good luck.
I found it. I'd like to say unbelievable, but it's not
@a3 exactly.
The job posting is Revenue Cycle Operations specific. That means there will likely be hundreds or thousands more in other business units.
Go to Spark, Go to Job Search at the top, Search by Job Number. The poster is 100% correct. Salary is also listed. We are all doomed. Just a matter of time.
Can you link to the job? I don't see it on our careers site?