Laser focused on customers vs laser focused on spreadsheet metrics:
Sorry Mr. Customer, I have to take a break on your install you've been waiting months for, to complete out my install dispatch, and open another install dispatch so my managers numbers look good.
Why can't we just do the install on a real-time dispatch you ask? That is a great question, Mr. Customer. It's because we will be scrutinized and questioned as to why it took more time than what the useless, non-experienced bean counters say this job should take. Yes, I know thats ridiculous. Everyone knows its ridiculous, but no one can SAY its ridiculous.
This company can't lay off these levels of waste fast enough.
Purge it.