Read this article about the CEO of Waste Management, who regularly shows up to early-morning safety meetings, rides with frontline crews, and spends time in the field talking directly with employees and customers.
https://finance.yahoo.com/news/ceo-90-billion-waste-management-071200219.html
It made me wonder whether we’d ever see anything like that at Fidelity Investments. Would Abby Johnson meet with advisors or phone reps, sit in on client calls, or get out of the C-suite and actually see the business up close, instead of managing the firm through dashboards, executive briefings, and carefully scripted town halls?
Feels like two very different ideas of leadership. Curious how others see it.