I'm sure others have experienced this trend in their stores.
It will be orders where someone will buy prestige brands such as Northface, Polo, Nike, Hilfiger, etc, and fragrances buy the dozens. Most of them are being shipped to addresses in Delaware, Oregon, or New Hampshire and they are commercial addresses (usually freight forwarding or shipping companies) and not residential addresses. And instead of having common names it will be odd spelling such as DCPM. Fair to say, most of this is being resold, most likely overseas.
So I have to ask. If there's anyone here in macys.com or corporate, why doesn't this raise a red flag? Is this simply a matter of "well we know what's going on but this is revenue for the company and that's all that counts?"
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Senior leadership is aware. The current stance seems to be that as long as the activity is not fraudulent and vendors do not block it, a sale is a sale. Even if it results in items going out of stock for in-store customers, it does not appear to matter. The only time these sales tend to be stopped is when there is clear abuse of gift with purchase offers.
It becomes even more complicated when you look at the patterns behind these transactions: foreign payment origins, heavy use of discounted corporate gift cards, and other questionable behaviors that do not align with normal customer activity.
Keep raising it with AP. If enough colleagues continue surfacing the same concerns, there is a better chance leadership will be pushed to reevaluate the approach.
“Well we know what’s going on but this is revenue for the company and that’s all that counts”. Ding ding ding. And for those of you that open tickets and report this to AP, why are you wasting your time? No one gives a f#*@.
Yes. I sent an email to our AP guy who was going to bubble it up the chain. I also put in a ticket for one some time back and the response was as long as it passes the fraud check, there wasn't anything they could do. Most recent purchase was 10 Dior limited edition lipsticks split into 2 orders of 5 each going to a warehouse in Portland. I wonder how much these will sell for wherever they're going
I'm not sure why this question is getting downvoted. It's a legitimate question.
I guess this site is turning into Reddit where people will down vote for the d-mbest reasons.
This has been happening with Levi's to Japan for years by lots of retailers.
We saw this in our store late spring/early summer. There were multiple orders of Chanel Chance going to warehouses with keysmash names and email addresses. We voiced our concerns to AP, but they said they couldn’t do anything about it except forward the info we gave them to their superiors. Your assessment is probably accurate, lol. We luckily still had plenty of stock and it didn’t become a recurring issue, but the impact on the in store customer and the commissioned colleagues could be pretty bad if they don’t get a handle on this.