Please tell me that most C-Suite executives will also feel the pain. They enabled Hans and others to gut customer service and raise prices without adding any real “value” while never stepping foot into a store or call center to see what was really going on. Hans needed to be gone a long time ago but he shouldn’t be the scapegoat!
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Moving cust semiconductor and support out of America hurt. Top compliant in stores. Very frustrating. The nickel and dimming and pushing up prices with garbage made vzw not cost effective. They rather have $2 more and raise revenue and loss customers. But now we see the customer loss matters. Who would have thought?? Probably everyone! Crush Erickson then destroy the king of wireless. Great job ex-CEO.
They'll get sick bonuses