If you want an idea of how well of a job AI will do, look what it did to ACSS. It took an already terrible system and managed to make it worse. The loading/buffering is unbelievable. A parent AYS ticket has been open for 3 months with no resolution. Hundreds of comments on the Impact Zone post.
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Omg. The systems are terrible. I wonder how much the team that has been developing ACSS has cost the company while agents just say they’re “waiting for the system to load.”
Care puts in ticket after ticket on account after account for the same 15 errors for the past 3 years. Which get fixed one by one as they occur.
But what? Implement a global fix so the error stops occurring? No. Because it’s outsourced support fixing it. They have NO incentive to properly fix these things, because these problems keep their employees working.
It’s a predatory relationship and Verizon gets sc--wed while paying top dollar for sub par talent. Someone in charge has a vested interest in keeping that company as a contractor. Or there is just horrible mis- management of this vendor group. Either way whoever chooses the software development vendors needs to go
I think most of the current “intelligence” within management is artificial intelligence nature.
Rest assured if companies start acquiring AI companies to facilitate AI implementation we will buy the the one where their AI acronym stands for Artificial Imbeciles.
I am part of AI team.. but our systems are so ancient.. it’s impossible to get anything done. They have no vision or plan to migrate on new platforms.
I tried to have AI build me a HLD based on previous design and even hand holding it through, it won’t work. Our systems would literally crash if AI designed it. So far it is only good for photo editing, notes, and posting non sense on social media. Yet our CEO talks to Perplexity first before his family
Blame Shankar and his goons for their Quality work to implement
Im an Ai researcher. Jobs are not being lost to Ai. I don't care what Dan the salesman said, AI just isn't there yet. Jobs are being lost so id--t CEOs can free up billions to invest in the AI frenzy out of FOMO. But just like the dot com bust, one or two companies will win the AI wars and everyone else will have just wasted untold capital.
AI integration into every system has been TERRIBLE. Not one single part of it has been an improvement. It has only made our jobs more difficult.