“In 2025, Verizon launched an innovative upgrade to its customer service program. Deriving its name from its June 24 launch date, Project 624 is only the first step in Verizon’s ambitions of being “the best applied AI company in the world.” The new product utilizes AI-driven tools to enhance the services provided by human agents, significantly upgrading the telecom giant’s customer experience platform and freeing up agents’ time significantly.”
Link:
https://www.bcg.com/publications/2025/driving-growth-innovation-leading-telco?fbclid=IwZnRzaAOFQj1leHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5CGNhbGxzaXRlAjI1AAEerLAVPW9q5eP8p9m1WxxdwDETCbPZ7W2aPMXdKgGm30Sv_0fhZNjv6QzaNAc_aem_NdzCqx7G2lXzCBabvBgtpg