market by macys is really an last ditch attempt at making it look like macys is really doing good but really put it this way if macys has a 100,000 square foot building with all the bells and whistles with dedicated selling space with wide variety and they still cant bring in the ladies with the purses and the van full of kids then how can a 15,000-35,000 square foot building bring in more sales/profit I understand that at least compared to the overhead they might be more profitable but at the end what are they buying what sales amounts are they bringing in it wont build a brand it will build a fitting room without service that you just reorder something if it doesn't fit this will undo the image of the great big brand store from new York there's nothing special about a fitting room in a strip mall
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A complete failure by Sears. The demographic shopping Sears or Macys does not want to hear they cannot return merchandise to their trusted store. Sears further alienated customers with their half a**ed marketplace at a time when they were not picking up new customers so keeping the current shoppers satisfied should have been priority.
Setting up a kohls-like return area for amazon would have made sense. Shoppers in the store Buy Things.
Remember Macys like to copy Target and rivals. Nordstrom Local debuted and Macy’s copied them with Market by Macys and Bloomies.
Macys Backstage is a copy of off price Nordstrom Rack.
Macys take market share from Nordstrom customers = win
My thing about Market by Macy’s is that they are completely neglecting the existing fleet of stores to bring a smaller concept that has already been done by others. There is nothing revolutionary about this, it’s delusional tbh. If you want to make an impact, you’ve gotta focus and change the current stores you have instead of abandoning them for a ‘better concept.’
Ge-z people!
Market by Macy’s is the new, small space concept. Merchandise is interchangeable with Macys. At Your Service counter is same as Macys and can accept MCOM (Macys merch) and in-store returns.
Macys digital marketplace is an online only offering of independent vendors, shipped from those vendors and must be returned to those vendors.
If you are going to critique, know what you are talking about!
Customers don’t pay attention to and care about return policies for Macys purchases so eventually they won’t shop at Market by Macys if they can’t return these purchases at Macys.
I know that at the Macy's I'm at, which is not a "Market by Macy's", purchases from vendors from Market by Macy's have been returned. I know this because the At Your Service captain has told me they have to pack those return items and ship them back within 24 hours. She actually has to print out a return label and make sure they are shipped out ASAP
Market by Macy's= It’s the Macy’s you know & love—just a smaller version. Packed with convenient services, also = being unsatisfied like a lady after her husbands late night workout. really even in the smaller size stores there's not much to do except get in and out and not spend too much time which equals to not spending as much money as a normal healthy retailer would earn from just normal stores but macys is a broken company with a bad reputation and cheap instore events/services
This posting is confusing 2 completely different concepts.
Macy's launches curated digital marketplace. Macys.com adds a curated assortment of new brands, merchandise categories and product selection from premier third-party merchants and brand partners.
Market by Macy's= It’s the Macy’s you know & love—just a smaller version. Packed with convenient services,
fun events & the latest trends, each store is designed to make shopping quick & easy.
Come in for curated styles that are all you & leave with that “I totally got this” feeling.
Sears did the same thing on their website with third party vendors. Customers would get really p----ed when they found out they couldn't return their purchase in the store. Sears was really sketchy about returning the purchase as well. It was buried in the fine print. Sears made a 20% commission on anything that was purchased by a third vendor on their website.
The Market at Macys ARE SMALL individual companies not like the direct vendor returns we get from companies like Lenox and other larger companies we deal with. Therefore they cannot be returned at our stores a return label needs to be printed online and returned to that vendor. It even prompt you on the register that is Market by Macy's merchandise and needs to be returned TO THE MERCHANT. Educate yourself before you say that you have returned this merchandise because you cannot on the regular system.
I just returned an item yesterday at Macys at your service. It a direct ship from a vendor. Not sure what Macys refuse to do this, but my closest one doesn’t.
I don't really know much about Market by Macys but I do know one thing customers are trying to return it to regular stores and when they find out they have to ship it back to the vendor itself they are pi---d. Had a lady whose head was about to explode when she couldn't return it in store.