Anyone have any insight on potential impacts to Retail Ops?
In my mind retail ops and CS ops should merge so that the processes are aligned. I know it didn’t work with OPOO, but that was because of a terrible rollout and execution. It was basically, you also support retail now too.
Just have to sit back and watch things happen. Retail seems to be in shambles. Stores barely have managers and reps. A lot of areas have so many acting roles that no one knows who is in charge. We use to hire people who wanted a career and we supported that. Now anyone with a pulse and some competency is hired. I feel bad for customers.
It is my opinion that no role is safe. We can’t control what’s going to happen. Just sit back and try not to concentrate on what is happening