Thread regarding Comcast layoffs

Connectivity and Platforms

Comcast plans job cuts in Connectivity and Platforms

Comcast is preparing layoffs across its broadband, mobile, and pay TV unit, removing a management layer between corporate and regional teams starting in January. Customer service and retail positions are reportedly exempt.

The shift follows broadband subscriber losses and prior reports of cuts at Sky in the United Kingdom. Analysts view the move as part of streamlining and standardizing pricing.

https://www.fierce-network.com/broadband/report-comcast-says-layoffs-are-looming-its-connectivity-biz

  • Companies and locations: Comcast - Connectivity and Platforms segment, Sky - United Kingdom

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| 1801 views | | 2 replies (last October 1) | Reply
Post ID: @OP+1k6brzbt2

2 replies (most recent on top)

@ef much of it is already outsourced + AI agents. they jsut adjust the outsource needs based on call volume

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Post ID: @j3+1k6brzbt2

It's odd that customer service is exempt from this reduction in force/layoff. The company lost over 300k subscribers this year alone, and perhaps lose another 150k by EOY. Why would they not reduce headcount in customer (dis)-service? Isn't CS headcount based on a % of existing customers? CS has contributed to the subscriber loses, but exempt from staff reduction? Make it make sense.

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Post ID: @ef+1k6brzbt2

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