I am a former employee of Lowe’s and I can tell anyone who reads this that Lowe’s will be bankrupt in 5 years. I bought a $1300 fridge nothing fancy because of space constraints. The fridge side feels like it doesn’t have a good magnetic seal. Lowes use to swap doors, told me I had to bring whole fridge back. If I bring it back I’m returning it! All for a door swap! Pass any issue off to the customer by changing their operations. Lowes is really going down the cr-pper on customer service side of things. What an unamerican corporate clown show. Never again shopping at Lowe’s ever again unless it’s a part the HD store don’t have. Lowe’s is going to loose a lot of customers by treating customers like this. Over a stupid door.
4 replies (most recent on top)
I know this isn't what you wanna hear but if you get some neodymium magnets (like $3-5) and slip them in the door gasket, it'll seal better than it ever would have, even in perfect condition. Saves you from having to deal with the manufacturer or a technician or waiting for a new gasket or door fix.
What about calling the manufacturer? Won’t they send a replacement?
I hear your frustration about the fridge and customer service. That kind of experience really hurts loyalty. What’s happening on the front lines of customer service is often connected to the bigger corporate decisions we’re talking about here. When a company cuts corners on workers and offshores jobs, it can impact how customers get treated too. Both customers and employees deserve better.
Lose*