TRUST - CREDIBILITY – OPEN AND HONEST COMMUNICATION - RESPECT
Every relationship is built on trust, and without it, nothing can be built.
A little over a year ago, that trust was broken by the way leadership handled the exit of so many members of what leadership refers to as our "Canon family." We tried to accept it and move on, trusting that lessons had been learned.
This brings us to credibility.
A leader with credibility does what they say they will do. They are committed to open and honest communication, especially during tough times when we're trying to get back on solid ground. We were willing to believe your words and trust that your actions would follow.
So why are secrets being kept—secrets shared with senior leadership that then leaked to the rest of us? True leaders don't keep secrets from their team; they practice transparency to build trust, not to erode it.
And why was the threat made: “If this gets out and I find out who it was, you will be fired”?
This is a disrespectful way to treat people. How can anyone respect or trust a leader who speaks like this?
How can you expect us to engage in open and honest dialogue when there's a culture of fear?
We, the lowely employees know the secret, and we have known for a while. Why not just be honest with, as you put it, your “Canon family”?
With this lack of transparency and an unwillingness to communicate openly, it's clear that all respect is now lost.
CREDIBILITY: LOST
TRUST: LOST
RESPECT: LOST
It's difficult to see how these can ever be regained.
I remember joining Canon and feeling immense pride. It was an admired and prestigious company, and I genuinely believed in its mission. I stayed through the ups and downs, always hoping for a turnaround, hoping Canon would reclaim its standing.
However, it's a profound shame to witness Canon losing its way and this isn't just about a lack of focus on employees; it's also about a clear disregard for the care of its customers.
A company that fails to genuinely care for its employees will ultimately fail to truly care for those it serves. To have a real future, Canon leadership needs to check their ego, live in reality, allow open and honest communication and prioritize its people and its patrons.