TD culture encourages you to give up your nights and weekends just to be seen as dedicated. If you're not constantly online, it’s assumed you’re slacking. I’ve seen talented people burn out in under a year. There's no reward for working smarter or being efficient. Just be visible and tired.
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13w, if you are the manager himself, shame on you. Or, if you are somehow related to this individual, I feel sorry for you. Otherwise, grow a spine. About time.
One of the managers here in Australia will expect you to be online at all hours of the night. He regularly checks teams to see when one of his team members was last online and has been known to scream at people if they don't do as his says
Most companies run their support following the sun. Teradata too. Also, you are not alone in those calls. There are fifteen other teradata folks just staying on the line, mute, and sending circular updates. Finally, these type of calls do not happen on a regular basis.
It is not 1980 any more.
You can and should transfer the ticket to next person. Make sure the transfer is clean concise and capture what you have done so far. Escalate timely. I can go on, but help should be available. Point is, do not be a hero. Its not good to be a hero at teradata. If you are still on US payroll, they do not pay you enough, otherwise you'd be gone by now.
Refuse to be on call outside your comfort zone. Please don't be that DMV employee who clocks out at 7:58 hours, because it takes two minutes to punch cards. But dont be at work for that long either. Speak up. If they let go too many people and that is why you are on phone 12, 16 hours a day, most days - it is their problem. You work at teradtaa, got nothing to lose.
Not being harsh. Offering suggestion in good faith to an younger person (likely). Or pointing out the culture of teradata seasoned employee (likely) who does really little but show as busy-bee.
I work for GSO (Global Support). You can be on a 12, 16 hour call/troubleshooting session. Whenever it involves AWS or Microsoft, the specialists in their area always hand off to the next shift. Meanwhile the SAME Teradata people remain on the call.
I kept reading past working smart and efficient, took some effort though. There is not much work at teradata, most people are constantly away. But they jump into action as soon as you ping. If you still want to be online constantly, there is mouse ziggler.
Could not make sense the reference of Hutch. Are you saying he is an exception? Funny. You don't have to KA in a layoff forum.
The environment is toxic...the mood/outlook is doom and gloom and the rest of us just try to survive day to day knowing it's time to update the resume...the comment is true - it doesn't matter what you do - all you can do is delay the inevitable (ie, AI Factory for on-prem customers). Outside of Hutch the rest of the Oracle 3rd team rejects should not be allowed anywhere near a customer...just look at their track record...it's a joke...and appears nobody seems to care...
So? Sounds like every place I’ve worked. You’re not a slave, so you can search for another job, right?