I’ve held back from posting, largely because some of the existing comments haven’t been shared in good taste. But after much thought, I feel compelled to add my voice.
I’ve been with Five9 for over seven years, and I can say with certainty that morale across the organization is at an all-time low. Yesterday’s product showcase was a tipping point for many of us. While there were a few ok moments, the overall experience fell seriously flat. We were expecting bold moves, clear direction, and product innovation that would define our strategy for the coming decade. Instead, we got recycled talking points—“AI is the future” and “Agentic AI is next.” We’ve heard all that before.
The current Product Lead has been in place for over eight months now, yet we still lack a compelling vision or roadmap. Beyond surface-level commentary on AI and a handful of uninspired customer stories, there was nothing of substance to rally behind. No clear articulation of what Five9 is building toward. No strategy. No next-gen product story.
Frankly, it’s demoralizing. I’ve seen more energy at internal QBRs than what was presented at the showcase—and unfortunately, this wasn’t an isolated incident. The same lack of vision and inspiration was on full display at the SKO earlier this year. Product team under this new regime is unraveling. Many of them have already left, and those who remain are visibly disengaged. I know this because I’ve worked closely with some.
Right now, I have no story to tell our customers. No message to inspire them, and nothing that sets us apart. That’s deeply concerning—not just as an employee, but as someone who once believed passionately in this company’s potential.
We need real leadership. Urgently. Five9 Board please do your fiduciary duties.