I recently moved to a director with the 20:1 changes. My boss (director) reports to our SVP.
My boss has implmented a new update meeting for all of their employess to "get updates" and "provide support" when we need them to chase someone or something down.
The meeting agenda:
What we accomplished this week
What roadblocks we ran into
What we plan to accomplish in the next 7 days
Imagine having the time to meet with 20 people weekly to micromanage them.