NCR split into Voyix and Atleos like that was the root problem. It wasn’t.
They should’ve split Customer Engineers (field techs) from the rest of us. That’s where the rot was. Field constantly dragged down morale, blew SLAs, passed blame, and whined non-stop while doing the bare minimum.
Engineering, ops, and product got stuck cleaning up their mess.
You want real culture change?
Cut the field loose. The rest of NCR might’ve actually stood a chance.
Engineering, ops, production manufacturing. Watch some of our videos on working repairing equipment in field. The vids show how simple it is. Hardware piece is up on a waist high table. They explain you spin it around and reach in and whatever. Out-in the field equipment is lower than knees, everything is designed for less customer space taken up, the doors block view of either half of slide outs. Most things you have to work on are by feel and unscrew a quarter inch sc--w 2 feet in and backwards but don’t drop it because you will never see where it goes. Wintertime disturbing rodent nests.
@sv+1jwrkscj5 you nailed it. Sh---y hardware design and even worse software! Send out an update to fix one thing and break 5 others.
Voyix is definitely losing customers and the self serve business is o longer selling, the competition is simply better and cheaper offering simpler cost effective maintenance contracts that actually make sense.
Atleos is also losing customers to DIEBOLD and even the Chinese manufacturer hyosung. The big banks are closing banks no longer needed due to online everything, the banks that do stay open no longer need multiple machines, they are going with a drive thru and maybe one unit inside or a walk up.
Both companies want software only to be the future, but their software is really bad, the ATMs takes hours to load or reload the software, often times it fails and techs need to start over, the updates go wrong way to often, anyone who knows know how bad it is.
The split has fixed nothing, I don’t think it was ever intended to, the real intentions are get out of the retail business, sell it off, but so far no buyers, they are waiting for it to be given away.
Yea the SRU’s were so unreliable Wells Fargo stopped buying them from NCR. Due to the “engineers” who came up with the design and execution, there were immediate emergency FRO’s issued to correct all the design problems the genius engineers didn’t catch before releasing into customers hands.
I Hear The SRUs are worse. Thats why PNC is replacing all the 6634s with Diebold!
Truist is replacing 6634 and 38s with Hyosung!
Oh interesting. So if the problem is not engineering and software development then why so many hardware problems? Why the need for so many retrofits to correct poorly engineered hardware?
Why is it CE’s are constantly sent out to reimage ATM’s after broken software update crashed?
2 can play this game of back and forth.
Special shout out to the engineers who came up with the POS SDM2, thanks for the eternal job security replacing FRU and entire cores due to unreliability.
@jq This is nothing unusual for NCR, and to be clear, any other Corp. They have some input in regards to average earning per role on the market, and pay the sallaries in regards to that information. Unfortunately there is no bigger picture, 'cause in the end we are all just excell cells ...
Not all techs are worthless, but many are truly awful. The sad thing is a few years ago new techs that knew nothing were hired at the same money as the 10 year guys were making, in some cases they were hired for more money.
Field techs are the face of NCR !
In the end what can you expect from a workforce empolyed with clean driving record, passed dr-g test and A+ certificate or a will to get one. Most of them went through few days so called training and here you go, jump in the water and swim ... NCR has long tradition prefering cost effective solutions, a this is one of such. In the end that is leading to situation like bringing whole production sites down because you get one CE that does not know host to start laptop and the other one that does not understand much english, some of them can't tell where is left, and where is right, than you start hearing partners complaining that we sell them eyes and hands on the site, but send them people without eyes and hands ...
LoL. You may have something there. Let’s put it to a test. Give all the ces paid summer off. Come back with results.
This is one of the d-mbest posts I have seen so far.
This “conflict” has been going on since 1885. Originally was Sales vs everyone else. Over the years it became Sales vs Engineering vs Technical Services.
Reality each need each other. Software is no good without hardware. Without hardware and software sales had nothing to sell. Many folks want to think hardware is a “commodity”. But not really, well designed and maintained hardware is always better than a generic Apple, Samsung or other device. A device designed for specific job is always better. Yes you could pull a trailer with a Cadillac, but why would you?
Bottom line all 3 need each other to be the best. NCR is just a shell of it’s former self. Soon to be just a memory.
Blessed by Trump. Finally a fix for itl SCS not dispensing pennies in Jarvis Scot. No need to investigate further. This is how good the people in the office or the lab do for the real world problem.
Engineering, ops, and product people should be put in the field for 6 months, maybe they would learn why what they do either works or doesn’t work in the real world.
without the field techs there would be no company to split.