I stumbled across the Edward Jones History book today (searchable on JonesLink) and found this fun tidbit about layoffs when Ted Jones was in office. This is not marked as internal use only.
“In 1968, Ted called the auditors in for an emergency examination of the books. They warned him that the firm was in danger of losing control of its finances. This led to some far-reaching decisions. Ted appointed a firm of management consultants to help him find a way out of the bookkeeping maze. They recommended the drastic measure of shedding 30 associates - about one-third of the firm. These layoffs proved so traumatic that the firm established an unofficial practice of avoiding future layoffs, which it successfully followed during the 2009 economic crisis.
The events also had an enduring impact on the development of the firm, inspiring a deep commitment to operational effectiveness. The crisis prompted Ted to manage the firm more professionally. Ted and John [Bachmann] realized that the firm could no longer be run in the old, informal way. Embedded in the firm’s psyche is the understanding that if you lose control of your operations for as little as one day, you run the risk of going out of business.”