But this happens when the tech skills get offshored.
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This company is in serious, serious trouble technically. Too much knowledge has been rif'd and what is left isn't competent to move forward.
The technical woes are not “offshoring” but overworked employees and bad recruiting policies. The people that are doing their best can only do so much. There is a lot of dead weight both onshore and offshore. We don’t need more management levels of oversight. We need more doers! We need more time to rollout changes. Fiserv needs to understand the concept of “testing”. Stop with escalating projects just because someone has to look good for their review. You cannot have modify a Yugo with a rocket engine and expect faster results. Your tech stack is old. You need to spend time upgrading and training the doers. You have too many bottlenecks
The biggest issue with offshore resources is the turnover. They will literally walk across the street for another dollar. So, you’ll spend time and money to train someone and they just leave. And you start over with the next one.
Oh really - offshore is racist !!! I have been in wonderful and technically advanced groups that have been fired because India or offshore is cheaper - period. IT staff was considered deadwood. So how would a firm survive if we eliminated IT and replaced with refurbished IBM Selectric typewriters ? Go back to carbon paper. My experience has been that there are always a few people who actually know what they are doing but the majority know nothing. Fiserv - from the many posts on the subject - is that IT is far worse off than a few years ago.
The offshore issue isnt always about racism. Sometimes it just about companies sending work to places that have lower standards and lower pay. This happens in multiple location in the world to multiple people like Chinese, Filipino, Vietnamese, Russian, etc. They've also all been in this role. This time it's Indians. And it's not because they're Indians, it's because they cost half as much as on-shore, and to fill the demand they pass thousands through college/university who shouldn't have been, or you see a bunch who cheated to get through. Then they get hired by cheating and having others do their interview for them, or googling their way through, then land in a job they're completly unprepared for.
Management looks the other way because it saved millions in salaries. The country doing the backfilling of these roles looks worse off for it because they're not exactly putting their best foot forward. And overall it builds resentment because good people lost their jobs to someone who at best has similar skills and abilities, but often times doesn't.
So you're right in identifying management as one of the causes of this problem, so are the law makers, and yes, so are many of the people who cheat their way through trying to get a bigger paycheck. There is plenty of blame to spread around, and some of it is deserved more than others as you've pointed out.
The biggest reason the lack of skill isnt held against on-shore as much as off-shore is because local managers who are held to account interview people directly and don't have as large of a pool to go through so they must be far more picky filling a req. Also local coworkers will hold them to account and not hold back from helping them out the door. Whereas some cultures wont do that. Some bad ones slip through on-shore, and will be shamed as bad or worse as off-shore, just not as a group because they're not cloistered away in another country chosen and protected by laws and culture making them often times less individualistic and not able to be called out as such.
Stop this whole “offshore” nonsense. This is just an obvious racist whisper. You don’t have the guts to say what you really want to say. Everyone acts like onshore are somehow the only great ones and “offshore” is somehow all inferior and d-mb. I feel sorry for you guys that blame all of your issues on offshore! Pathetic
Common. On 2005 Aon fired all IT staff and outsourced to Computer Sciences Corp. Read that India and pi-s poor d-mb techs. IT went to he-l in 2 weeks. Like what is a server backup? Phone support? Just call Pune and windows problems fixed “cheaperfasterbetter”. One word. And all IT staff was deadwood
Stop blaming offshore. This is what happens when you've lost and burnt out some of your best workers, and those left behind are overworked because managers can't backfill those vacant positions. These issues are a direct result of our sh---y leadership that has neglected the company's greatest resource: its employees. Maybe things will get better now that FB is finally out.
Echoing below: new employer also gave me a brand new HP - an EliteBook 16" - plus a monitor, a dock, and wireless mouse for home. If a small client can afford to provide reliable tech to employees, you have to wonder why a TECH COMPANY isn't interested in doing the same.
Using an old HP/Dell or a 5 yr old surface tablet with a keyboard and little RAM doesn't help anything. My new job gave me a brand new 12 core HP laptop with 32gb RAM, 1TB SSD, no sapience, and it runs circles around my f-serv gear. They also gave me a dock and other equipment for WFH that f-serv told me to buy my own stuff.
Having nothing but tech issues and local network issues. The geniuses at IT don't realize you need a quad core computer to run windows 11, not the dual core cr-p on a 5 year old Dell machine.