There may be light at the end of the tunnel. The reality is however that you should be concerned. Not all entries here are from current or former Citrix employees.
That being said you are going to be impacted by what is taking place. Keep in mind the people at Citrix supporting you are under tremendous stress right now. When one guy is slow to respond to you it could be he has historically high case loads or accounts and has lost 30 percent of his coworkers, amping the load even more.
When you hear the talent acquisition team is impacted, how does Citrix move forward with filling the slots required to do business?
You as a customer are going to be asked to spend more. If I was a customer I would demand proof that it is not all profit for the top but it goes back into the company for proper staffing levels across the board in support, development, and other engineering areas. Not a promise but actual proof.
When your Citrix contacts are not available for you between now and the end of the year understand that they are being asked to either let it go (money into the owner's pockets) or use PTO. This is across the board as in 2023 there is no PTO. Sure it is being replaced with another time off plan but do you think a zero-cost model would pay out this earned benefit? Q4 is going to be painful for you. Poor communications and execution by leadership.
As an employee, I would say ask Citrix leadership for better proof of the go-forward plans. Not support, sales, TAM's or TRM's as they know nothing. And see what the response is. And when I say Citrix leadership I really mean the Cloud Software Group leadership. As Citrix is just a shell of its former self.
If Citrix products are to survive they need to have proper staffing, investing and care, and feeding. Make someone in leadership prove to you it is taking place. And, plan on large price increases starting in 2023. I have decided I am out of here as my ability to provide the service levels you PAY for I cannot provide.