Years ago problem was too many managers were voluntarily stepping back down to their seniority, instead of fixing the causes why managers w/ actual craft experience would rather demote themselves out of management, they just hire inexperienced people off the street straight into management. This lead to this new problem of these inexperienced managers not being able to manage the pickup / delivery part of moving freight. Once again instead of FIXING this, they decide to just shove this problem onto someone else. Does upper management not see and then correlate them hearing from the employees who keep reporting over and over that managers dont know how to perform the work they are overseeing? Now customers will get the added complexity of short line saying they havent gotten xy&z from UP, UP managers claiming its the shortlines fault.
Etc, etc, etc.
Bumping from @b6+1jrdqe8jd, well said.