Thread regarding Allscripts layoffs

Back in the day there was a saying "no one ever got fired for buying IBM." Same with Epic. I feel sorry for you that you work at a place where "process," "methodology" and "managing the client" have replaced giving the actual users of a system what the want and need. Some people aren't cut out for that.

AGAIN. clients, in any industry, are obliging to vendors who deliver product which function, the bugs are few and non critical and are addressed in reasonable time. I have to believe you have zero experience in other software companies or jumped from a couple in few short years. If the clients ask is unreasonable... It takes just 1 meeting ( face to face,virtual,phone call) to put it to bed. It's called managing the client otherwise they end up managing you and that NEVER works out well. Allscripts,Misys,Medic RD & Services& support where ladden with managers who never and still don't understand how this works. I have no patience for your line of thought. Good riddance

Are you on crack ? All that bending over that Eclipsys did clearly meant nothing - all the meaningful customers left for Epic

Bending over backwards for whatever the client wanted was the Eclipsys Way. Companies that have grown accustom to that will have a rough time with Epic. Perhaps that inability to say "no" led to the collapse of Sunrise, but it won't make things any easier when Epic tells these people to "get stuffed,"

Sounds like Management failing to do their jobs, If the workflow is as esoteric as you say. Once detailed and explanation provided all further work/correspondence on topic is done at least from a support standpoint. Account managers should be versed in using email or url direction, understanding who is responsible for what inside the company and properly triage requests. Support should not be handling reoccurring enhancements request. Managing the client is much easier when your not throwing absolute cr-p code, architecture and UI design Into their workflow. Also making sure the ask is understood before being classified as esoteric.

More Culture Shock in store when CTCA whines about some esoteric aspect of a workflow and Epic tells them to "shut the #$%^ up."