Some really capable people were let go. Veterans, too. What a way to do it. This place doesn’t deserve any effort from any of us.
6 replies (most recent on top)
Any offshore with half a brain can just ask for CDB/ACET/ISET/C360 access and just pull down PHI by the bushel, lol. Literally 0 checks on this. And all our external audits just told management to offshore more, not less!
I regularly interact with offshore who have full visibility into eligibility, claims, and benefit related PHI and nothing is done about it. Managers are told to cut X dollars by any means necessary and are breaking the law at this point with what access is being allowed.
I know a couple people who went to the news media about it and havent heard a peep since
I have blown the whistle on several offshore processes that have visibility to phi data. It has sparked a number of calls with compliance and prevented at least one job from offshoring. If you don't want your job offshore, find a process and prove that offshore employees are able to see things like claim number, carrier Id, member number, ndc and blow the whistle. I can tell you I have made tremendous progress here when I pull compliance into the loop.
Optum Tech is high on offshoring: 70+% & despite offshore restrictions.
Offshore tech: Software Engineers & Quality Engineers (testers) have access to PII & PHI data.
Company only does window dressing for offshore restrictions.
If there was an audit or investigation by state or Federal government, then the facts would reveal the truth.
Each department gets a direction to cut some percentage of their workforce and budget. After that its deciding which folks to let go, and this is completely up to your manager or your manager's manager. Its not about skills or vintage. And the stuff that goes offshore is very limited because federal rules decide what can be done from offshore and that rules out most patient facing work. This company, like most health care companies, lives off medicare and medicaid, and when that gets impacted like v28 budget cuts or if utilization goes up then layoffs have to happen otherwise the stock eps takes a hit.
It's really more about moving work offshore. The more we can send there the more US employees will be let go