IT has been with India for years but customer service has reps now in Mexico. We get a lot of escalated CSC calls due to customer does not want to speak to someone that does not speak good English.
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Ford has been shipping all your jobs out to Brazil, Mexico, India...for sometime.
Who's going to buy Ford?
"Anything that does not require being on the phone has been sent to India"
Don't you mean that anything that requires being on the phone has been sent to india???
Have you called IT lately?
Everyone: stop worrying. Just do your job that you’re being paid to do. Whatever happens, happens!
Ford credit jobs have been and will be sent to other countries too since the early 2000s. Anything that does not require being on the phone has been sent to India, which is why it takes three times as long to get certain things done. Believe me we get lots of customer dissatisfaction due to this. When a customer has to wait 48 business hours just to have a docusign document sent to them because the request goes in a queue for India who might not be working yet this is pathetic.
Anything is possible
Where did you hear anybody from FC was getting fired?