I have been researching work issues in general and being a Dell employee I have some interesting findings. The following is a rough passage
On page 89 of his book Predictably Irrational, Dan Ariely discusses how companies use a mix of social and market norms to attract and retain loyal employees. This approach can be highly effective when implemented for the long term. By 'market norms,' he refers to competitive salaries for work performed. Social amenities like vacation and healthcare, once considered social norms, have largely become market-driven. In Dell's case, social norms are exemplified by referring to employees as 'part of the Dell Family.' This includes amenities such as onsite gyms, flexible schedules, remote work options, occasional company lunches and outings, and even financial support for employees' charitable endeavors. Additionally, meetings are held to celebrate employee achievements, discuss annual goals, and report on the company's financial performance—all elements that extend beyond the simple market exchange of labor for money.
Unfortunately, Dell, like many companies, squandered this goodwill by retracting some of the social norm considerations. For example, they demanded employees return to the office five days a week. Employees designated as remote were penalized, not through direct reprimands, but by being excluded from promotion and raise considerations, despite contrary statements in corporate HR documents.
Furthermore, layoffs that lacked logical justification added insult to injury. Suddenly, the 'Dell Family' was cutting loose our favorite aunts, uncles, and cousins. Regardless of their value.
Despite Dell’s self-portrayal as an ordinary person in his book, it will take a considerable amount of time for the remaining employees to regain trust in management, not only at Dell but also at any future employer."