Since joining Truist in November 2024, Steve Hagerman, our new CIO, has frequently expressed pride in IT’s accomplishments. However, it’s disappointing to hear that part of our bonuses was reduced by 1% under his leadership. It’s concerning that this decision was made without clear communication, especially considering the continued dedication and hard work of the IT team.
Additionally, the majority of teammates received a 2% raise — for the fifth consecutive year — which falls short of keeping up with inflation. This further impacts morale, making it harder for employees to feel valued and motivated.
To add to this frustration, we are now being told that leadership expects engagement scores to rise from 60% to at least 70% by the end of the year. Improving engagement requires genuine investment in employees, not just directives to achieve higher scores.
While visiting various offices and engaging with different teams is valuable, leadership decisions should reflect a deeper understanding and appreciation of the work IT teammates contribute daily. Transparent communication and equitable compensation would go a long way in fostering the engagement and commitment that leadership desires.
Shame on you, sir — reducing bonuses and neglecting fair wage increases is not the way to build trust or inspire higher engagement.