Hello is any other macys store with an at your service department being required to get credits? The store im at they have been coaching us everyday almost telling us that we need to get 2 credits a day or if we each can at least get 1 pr 2 each within a week or anything else they can think of and we are losing our minds. It’s customer service not sales damn it. While i understand macys is falling apart but like are all stores acting like this?
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In my store the whole AYS team are the top credit producers for the store. Credit is the most importantly and profitable item we sell at Macys.
As long as all returns aren't required to go to AYS and AYS has to checkout customers, yes the colleagues have to open credit and bronze.
To follow up with the last comment, AYS in my store is a place to checkout just like other departments have to do returns other than marketplace purchases, take payments, place orders, and solve problems. Since AYS is a checkout area, they have to get credit and bronze enrollments.
Why wouldn’t AYS have to open credits?
The push back on credit is that customers love their "cash back" cards, they have a credit lock, or don't want an inquiry, even a soft one.
While I normally would not comment, as I coach I feel the need to. We probably haven’t done a good enough job educating you on how loyalty ties back to service. It’s a disservice to our customers to not talk about ways to save them money, even when it’s a “return” transaction. When you think about ways to boost profitability for our stores, which also is a direct impact on your annual review, Macy’s credit cards drive over +2% in profit while a non Macy’s credit card takes over -2% profit away from us. What impact are you making in your store to drive growth? Loyalty is a tool to build the sale and provides the customer many more reasons to choose us over the competitor.