What's the culture like in AI & Data at NYL since new leadership took over last year?
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With many office workers already familiar with ChatGPT and convinced that it’s a better product, some companies are letting employees test both assistants. New York Life Insurance Co., another Microsoft customer, is rolling out ChatGPT and Copilot to all 12,000 personnel. After monitoring the trial and seeking feedback, the company will reevaluate which tools it wants to use for the long run.
“There’s a lot of different roles and day-to-day tasks that these individuals do,” said Chief Data and Analytics Officer Don Vu. “And so our thought was, ‘Let’s roll out both tools, let’s take some time to evaluate kind of the usage, traction, adoption and network effects of all of these, and let’s see what really sticks.’”
Vu and other IT executives acknowledge that Copilot’s deep integration with Microsoft apps gives it a potential advantage. Over the years, upstart products from the likes of Zoom Communications Inc., Slack and Box Inc. have struggled to compete with Microsoft’s unified bundle of offerings. While noting there’s a strong constituency for ChatGPT, Gartner’s Wong said buying Copilot is generally the “path of least resistance.”
https://archive.ph/cemKI
I heard that the VP of AI who was recently hired is gone as of last week. That along with the departure of the CIO last year tells me that Tech at NYL is a mess.