Any suggestions as to getting ISM to work in a medium size location. Our 2130 shifts are constantly being pulled to cover breaks-lunches and call outs leaving us falling behind in markdowns and putaway Seams everything is put on the one and only SMM . Do any other stores have their CXM help with any other support task . Please share ideas of how workload is shared amongst all managers within your store.
5 replies (most recent on top)
@a5+1jn7dxb7j What specific support functions??Will sales colleagues work the Truck and move heavy fixtures and work on floor moves??? If not. Why should support colleagues ring???
We can't use 2130 hours for markdowns. We have no one on the sales floor. Not even bare minimum staffing. It's bad. We can't pull them to do markdowns. So support does them and then we go over in hours. I don't know they expect us to do.
I'm a SMM. I have to do markdowns most weeks. I wish we could get our CXMs to own markdowns and Merchandising!!
In my store, during WLP, we talk about who's available on Sundays to do MD. Its generally the merchandisers/signers (these are one in the same) so that's 3 people. A couple 2130 people. Maybe someone from Fulfillment if it's not too busy. Merchandisers again on Monday. CXMs will also do MD
You are on borrowed time to keep working there. Time's up for traditional retail. I'd recommend getting set up with a newer Amazon van ASAP or you'll be stuck delivering packages in the one everyone hates.
ISM is a joke…while our sales colleagues are expected to help with support functions, not 1 of our support colleagues steps in to ring. They will help clean out a fitting room and recover but only in 9-1-1 situations. As a CXM, I partner with my sales team to get stock to the floor, do recovery, markdowns, pull RTVs and even get floor moves done. There is no balance. In a perfect world ISM works, but we have too many variables and exceptions for it to be effective.