Thread regarding Fiserv Inc. layoffs

Sapience needs to be looked at. Lawsuit?

Sapience recorded no activity whatsoever yesterday at my end even though I was in office. And you are telling me the company just did massive layoffs Nov 2024 because of this program, tracking activity….destroying lives…..There are people with families and responsibilities. I’m surprised no one has checked this in detailed.

by
| 1984 views | | 12 replies (last March 2, 2025) | Reply
Post ID: @OP+1jn6a3q8y

12 replies (most recent on top)

@er+1jn6a3q8y It becomes used once you are suspected of fu--ing off. Your manager should not look at Sapience first.

by
| | Reply
Post ID: @gp+1jn6a3q8y

@f1+1jn6a3q8y soSo what you're saying is... Work on making my in office attendance worse so I can be on unemployment and get the space I need to find myself out of this he-l hole.

by
| | Reply
Post ID: @gn+1jn6a3q8y

Layoffs are mostly based on your management’s stack ranking. Fair or not fair but at the end of the day, they get to make the call. It’s never a good idea to be on bad terms with your management unless you’re hoping to get laid off or are actively interviewing/offer in hand. Gotta play the politics to stay employed - we all gotta pay the bills. The other factor in layoffs is your office attendance which will override your managements stack ranking and will almost guarantee you a spot on the next list…

by
| | Reply
Post ID: @f1+1jn6a3q8y

Regularly have days of back to back meetings and if a clients sends a non-Teama meeting, Sapience won't log it at all from the outlook invite, even if I'm on the call and mousing/typing - not even days later. I've shown proof I'm working that 'inactive' time with the invite, and Sapience will show I visited like zoom.com, but the actual block of time shows I wasn't working.

No one cares if it works right. The only thing they use it for is layoff targeting, even if they claim otherwise. We were told they don't use it for RTO decisions, then were told it was used to 'support' the Friday RTO rollout. Lies lies and lies.

by
| | Reply
Post ID: @er+1jn6a3q8y

I tried to provide proof that sapience was incorrect, but was told that it was accurate and they didn't listen or look at the documentation I had proving otherwise.

by
| | Reply
Post ID: @en+1jn6a3q8y

When it is working correctly, it is at least 80% accurate. Take a look at your numbers on a super busy day and then compare it to a less busy day. It will show a difference in productivity (typing/clicking). It shouldn’t be used as the main productivity measurement tool as output and quality of that output is more important and what clients are paying for. But it will show/highlight the chillers - the folks here for a gravy train. We’ll all worked with folks that weren’t worth their weight and got away with slacking. Focus should not be on a spyware tool but on improving management effectiveness. Too many chillers in that space pretending to work…

by
| | Reply
Post ID: @ef+1jn6a3q8y

It doesn’t record things right. This is a known defect

by
| | Reply
Post ID: @dz+1jn6a3q8y

It takes up to 48 hours for the data to process

by
| | Reply
Post ID: @cy+1jn6a3q8y

They will say they are unable to go back and fix any sapience changes so it will just remain as a Scarlett letter

by
| | Reply
Post ID: @bx+1jn6a3q8y

This company lays off people when they want period. They can say anything they want and do exactly that. Stop giving them rent free space in your head over monitoring.

by
| | Reply
Post ID: @af+1jn6a3q8y

Take screenshots of the discrepancies, send to your manager and copy your HR contact. Then take a picture of it on your smart device

by
| | Reply
Post ID: @ae+1jn6a3q8y

the data would be completely populated within 24 hours usually.

by
| | Reply
Post ID: @ab+1jn6a3q8y

Post a reply

: