- Ongoing global layoffs continue, with cost-cutting measures in place.
Industry analysts (e.g., Forrester) consistently rank the product poorly compared to competitors.
The product is outdated and falls behind more affordable alternatives.
The CEO has limited experience, primarily in sales management.
The new CRO, despite 20+ years at Salesforce, lacks broader enterprise and international experience, leading to skepticism within the team.
Speculation suggests the founders, along with private equity, may be positioning the company for a buyout, driving aggressive cost reductions.
Long-tenured employees (7+ years) remain, while new hires leave quickly.
Securities fraud class action lawsuit ongoing due to alleged omissions and misrepresentations.
Social media’s influence is declining, with factors like Elon Musk’s changes to X, potential TikTok bans, and new restrictions for users under 16 in some regions. Competitors like Sprinklr, Hootsuite, and Khoros are also struggling and shifting away from social media.