Not only is Fiserv last as a company, but ALL Fiserv cores are at the bottom of the list as well. But I thought our clients only care that we're in office????
https://www.aba.com/news-research/analysis-guides/2024-core-platforms-survey
15 replies (most recent on top)
COCC integration to other products likely isn’t better, it’s just they communicate to their clients better, service the clients better, and likely cost less.
HA! COCC is a DNA reseller. So - is it the platform? Or the company / support?
How are outside investors still not seeing what's going on? If it were my money, I'd be investing in companies who give a sh-t about their employees.
You mean RTO and Centers of Excellence didn’t convince our clients that being able to see us in the office would magically provide better quality and service. Astonishment!!! This is your legacy Frankster! Good job!
I knew it was impossible to have quality in Fiserv environment but this is insane. The lowest satisfaction for cores in all 5 bottom spots are Fiserv...
Not only that but double digits! I wonder if good employees are even still left?
YOU DONT SAY?
A house of cards that’s finally getting exposed. It’s a real shame FB gets to ride off into the sunset after decimating this once great company.
The result of id--tic leadership
Good on ABA for quantifying Fiserv’s complete lack of leadership in the cores for years. Seeing the scores for Premier is especially damning given the large number of banks responding. Frank and co. have caused this mess and unfortunately client trust has been broken and it’s hard to see any of these trends reversing.
You know, I haven't heard management talk about this in years. They'll talk about the stock price and rant about their latest foolish crusade like Sapience and badge swipes. But, not a damn one of them had talked about vision for product, for tech since Yabuki left. And, this is the inevitable result. We're a tech company that has abandoned the tech.
Anyway, I suppose it is at least somewhat refreshing to see an honest review rather than the townhall "Game time! Go team!
Rah rah!" spin.
Wait, am I supposed to think that just because Fiserv didn't invest anything into improving the cores in the last four years that there would be negative consequences? What's next, that laying off the knowledgeable employees dramatically reduces customer service? Who could have possibly foreseen that Fiserv's banking core strategy would have negative consequences? Oh right. Everyone saw this coming.
Most of the institutions who responded were running Premier. Based on the report, it looks like Premier's market share is going to fall by 12% in two years, and then another 12% the two years after that. Working in Sales for Premier is going to be a very difficult job.
DNA is interesting, DNA architecture is the heart of COCC's core ranked the highest, when with Fiserv DNA is dead last. Why? Fiserv Datacenter, integration to Fiserv product offerings (cards, insight etc) and of course dealing with Fiserv (aka the firm). No roadmap, no support I could go on.
Good for COCC shame on Fiserv leadership.
Yes we fu--ing su-k because no one cares. Executives really thought cutting corners for 3+ years was a good idea.
Thank you for posting that, very interesting to see the truth.