Thread regarding Comcast layoffs

In 5-10 years, Comcast is hoping most customer service work can be done by AI - not US labor and not India or the Philippines. It might be hard to entirely do away with the upper tiers being staffed by humans though.

Here is what you need to know. Comcast's most profitable product is broadband and over the last 2 years, competition has tearing it a new $#%#%%#%. On average, the company is losing over 150,000 broadband subs a quarter while the competition is gaining 300k-500k. This trend will not stop, but get worse. The reason I don't see it getting better is the company has the worst customer service of any company in the entire world. What do they do fix that? they continue to dig themselves deeper into a hole by outsourcing; thus, cutting costs but also creating an even shittier customer service. In 5 years, at this rate, the company will most likely resemble IBM where literally every job in tech is outsourced. After a while, it will probably get bought out by the competition or maybe apple or google steps in. At the end of the day there will be easier, cheaper, more reliable ways to consume internet that won't involve comcast.

I'd add:

• Peacock will never be Netflix. Internally, that fact has been recognized by C-level leadership and is now formal strategy for Peacock. They haven't given up on Peacock yet. The current plan is to try to have Peacock live off of sports content. Organizationally, Peacock is largely self-contained now, so it is ready for shutdown/merger/spinoff/acquisition as Comcast sees fit.
• Universal Parks aka Universal Destinations & Experiences has been acting like it will spin off or separate for 2-3 years at least. It is a healthy business on its own, but you should be aware of what might happen.
• The parts of the business reliant on selling ads might be hurt soon if RFK Jr. succeeds in stopping pharmaceutical companies from advertising on broadcast and/or cable TV. Pharma ads are a disproportionately large part of NBC's ad revenue.
• Comcast broadband internet business should be growing as the US population grows, but it isn't. Competition from 5G providers and fiber options are hurting that portion of Comcast's business. Comcast's Xfinity wireless continues to su-k hind t-t and isn't closing the gap.

"Hiring is supposed to be focused on the existing company "hub" locations (there is a return to office mandate). If a role must be remote for some reason, then hiring managers are to prefer low cost geographies like the US midwest as much as possible."

Are they considering bringing CB sales back to office? Half the reps want to go back to office due to career stagnation and out of fear of what they're seeing with offshoring, the other half wants to stay at home or moved far away from hubs/offices.