Is AI (artificial intelligence) mature enough yet to take over some significant percentage of the Comcast companies' various call center work? For years I thought the jobs migrations were US/West --> India --> (eventually) Africa, but maybe now it's US/West --> AI ? By "call centers", I am including Help Desks and lower tier support across IT, Cybersecurity, Finance, HR, etc). I am guessing AI might be a risk to some roles in the Comcast CIEC. Thoughts?
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Don't forget about AI lowering the need for software engineers as the tools improve. As a shareholder, I guess we can expect better financial performance in coming years as companies benefit from new efficiencies, but I am not sure what happens to the displaced workers in the US, India, and elsewhere.